"You Nailed It"

Strange title for a post? Maybe? But in this case, it's a great feeling as I had three clients all use that exact same expression today. It made me feel great that I had "nailed it" in terms of what they were looking for with their next cake/event.


Most people only see their final product when they pick it up or  it arrives at their venue. What they don't see is the hard work that goes into each custom cake/cookie or cupcake....and it all starts with the first connection/quote given to the client.


I try my hardest to listen first because my opinion may not always be what someone else's taste is. But I think I'm getting the hang of figuring out what people want even when they don't. I have a lot of potential client's who really just aren't sure of what they want and that's where I LOVE to step in and give a lot of options/choices to people. Yes, it's a bit of legwork and sometimes very time consuming on my end. But to hear that sentence "You Nailed It".........it feels good! YAY... I'm glad we are meshing with our clients and making them happy right from the start. I can feel that this will be the beginning of a great working relationship and I hope that I get to hear that over and over again. It means I'm doing something right!